Modnique.com: sample sale website
Torn. I was initially lured in by the fantastic 3-tier referral program at Modnique.com, but the website was sloppy. The photography seemed amateur and the clothing was not styled well. Item descriptions were lacking at best. I also noticed several typos. Maybe I’m a grammar snob, but I find it difficult to completely trust retailers with obvious typos. Bloggers and non-professional writers, I can forgive –I won’t judge anyone, don’t worry! But retailers, please don’t make lazy mistakes. Sometimes I would find that the brand names were misspelled, which is inexcusable.
On the other hand, the prices were quite good and the brands seemed to be high quality.
My first purchase at Modnique.com was a Nine West handbag. I placed the order on April 30 and received it on May 10. Not too bad, but certainly not the fastest. I paid $19 for the bag and $7.95 for shipping. It came in a nice box and was definitely store quality. I actually still use this bag on a daily basis, so it’s a winner in my book, and a price performer to boot!
However, over time shipping slowed considerably. Maybe it’s because it is the holiday season and they are experiencing an influx of orders, but I am still waiting for an order I placed on November 9 — it is now November 27! I received my shipment notification a few days ago, but FedEx Ground takes a painful amount of time to reach me on the east coast from Los Angeles. I am also still waiting for a shipment notification for an order I placed on November 12! Crazy.
Not only has shipping slowed, but the quality of shipping material has diminished as well. I no longer receive nice boxes with my shipments. While I still pay the same amount (or more) for shipping, my purchases now arrive in plastic bags. Disappointing.
Customer Service Experience:
Incredibly bad. Almost unbelievably so. When I first signed up for Modnique.com, the referral program stated that once you reached $500 in referral credit, you would be mailed a check. I was fortunate enough to eclipse $500 in store credits quickly, so I contacted them using their service email to request the check. I almost immediately received a form letter response promising a follow up within 48 hours. However, there was absolutely NO follow up. My second and third emails had a similar fate. The final email I received from the general customer service department said, “Please wait a few days for a response.”
After a few days passed, I gave up hope and tried contacting them via Twitter. The social network service rep was confused, thinking I’d asked “How do I check my referral credit?” instead of “How do I receive a check for my referral credit?” Pretty close, but not quite. But I did get a response, so that’s a plus.
She asked me to email her directly at her Modnique.com email address so she could look into the issue. I NEVER recevied a response from her. However, I did notice that the referral program changed shortly thereafter. Modnique no longer offers $500 checks for store credit, AND to receive any referral credit at all, your referral must make a purchase of $100 or more. Again, very disappointing. I don’t expect much, but a polite response would have been much appreciated.
D: While the customer service is seriously lacking and shipping is almost unbearably slow, the products have been good quality.
I received the items from my November 12 order on December 2; they were in good condition and shipped in a very sturdy FedEx box with lots of tape. (Excellent!) Since it was a larger order, it was sent via 2-day direct and required my signature on delivery. This is a big improvement and I am happy with the order – just unhappy with how much time it took to reach me. This could have been mediated with a friendly FYI-type customer service email, even if it is auto-generated and sent customers with orders remaining open for more than 1-2 weeks.
The links in this post are referrals using my personal link. Feel free to use them to sign up for Modnique.com if you’d like. If you make a purchase of $100 or more, I will receive a $15 credit to use on the site. I will also receive $10 for everyone you refer who makes a $100+ purchase and $5 for everyone your referrals invite who makes a $100+ purchase.