Store:
Overstock.com

First Impression:
I’ve been shopping at Overstock.com for years now – since 2006 to be exact.  My first purchase was a memory foam mattress pad, which I bought on a recommendation from a friend.  I was really pleased with the price and quality, and I have been regularly checking Overstock.com ever since.  The site is well organized and decently designed.  Item photos, descriptions, and reviews are very easy to find and provide adequate information when making buying decisions.

Purchase Experience:
Excellent.  I have always been very happy with my Overstock purchases.  Shipping is very affordable – I have never paid more than $2, but their current promotion is for free shipping – you can’t beat that!  I’ve never had to make a return, so I can’t speak knowledgeably about return shipping, but I would expect that return postage is included.  (Please correct me if I’m wrong!)

My purchases have ranged from memory foam mattress pads, to designer denim, to jewelry, and every time, I’ve been very happy.  Items have always arrived in nice sturdy boxes, and they arrive promptly.  Standard shipping takes a little over a week to reach me, but when shipping is free, I’ll be patient.

Customer Service Experience:
Excellent – Overstock.com has a very strong presence on Twitter and they were very responsive when I had a problem using a gift card.  I’ve never had a problem with a purchase, but I expect that representatives would be helpful and friendly.

Overall Rating:
A+ – I couldn’t recommend Overstock.com enough.

Disclosure:

All items mentioned in this post were purchased with my own money or with Overstock.com gift cards, and all opinions are my own.

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One Response to Retailer Review: Overstock.com

  1. Lynne Latham says:

    I bought a set of microfleece sheets for a gift at Christmas. I shopped long and hard to find the right color for my friend who is very particular. The item I ordered was listed as in stock, but what I discovered is that Overstock shipped a completely different brand and different color! After spending 30 minutes on chat I was informed that they couldn’t find the order. Talk about adding insult to injury. My last purchase to a company that will ship anything to make a sale.

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