Dear Readers,

In case you didn’t know, Ann Taylor’s middle name is HORROR!  The customer service was terrible this past weekend.  I hadn’t been shopping in months and I was looking forward to getting my spree on.  (It’s okay, I am from PG county, MD… I can say things like that.)  I was about to drop some major dollars in Ann Taylor when I realized “oh wow!  I can use my Ann Taylor card and it won’t be like I am spending money at all!” SHOP, Glorious, SHOP!  And I danced my way to the check out line feeling fantastic on the pair of dress pants, three shirts, and a lovely work dress-  ALL 40% off!!

Imagine my horror when I looked in my wallet and my Ann Taylor was missing.  “Oh no!” I thought to myself, Mr. Bill.  Luckily, I had my mother with me who informed me that I can have them look it up for me by my social security number.  This is where the adventure begins…

A woman who’s name I can only imagine was Lucifer looked at me with disgust and said, after several blank stares and blinks (not to mention a wildly unprofessional gum pop in my face) “Ugh, write the social on this piece of paper.”  She then rolled her eyes and continued to pop gum.  As if this sound wasn’t annoying enough, I had to listen to the girl at the register next to me talk about her “fat feet” and how she can’t wear normal high heels and how she “has trouble at DSW and the commercials are maddening.”  Her thoughts and stupid opinions were the only things that were maddening!  In conjunction with the gum popping, the heat in my head was increasing to the point of a boil.

Lucifer Taylor was somehow messing up the transaction with their corporate office.  She never once acknowledged me with a “oooh girl, that’s a cute shirt” or by telling me that they are returnable items, basically neglecting the common principles of customer service.  As far as I was concerned, I had inconvenienced her tremendously.  Initially I felt bad for her, but then she called over Monica from the floor to help me.  She referred to me as “this woman needs to access her account info because she doesn’t have her card… (enter gum pop, eye roll, and evil glare here.)”  Was it my fault I didn’t have my card?  I felt victimized!  I already felt bad enough for holding up the line.  Lucifer then walked away huffing and puffing, with my social security information in her hand.  I had to ask her for it back… do they not realize the importance of a SSN?

Monica then continued to ring me up.  The total was approximately $209, so you would think they would have been nice to me, or even acknowledge my presence.  Nope.  Nothing.

“Receipt in the bag?” said Monica.  At this point I was so upset and dejected I just nodded my head.  They shoved the bag at me, and I walked out.

Notice today is Thursday.  It took me 4 days to come to terms with this experience.  If I didn’t love Ann Taylor clothes, I would NEVER go back there.  I probably won’t go back to this particular location anyway.  Apparently “Ann Taylor ‘Lost'” it’s customer service…

Yours truly,


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5 Responses to Customer Service Story: Ann “Horror” Taylor

  1. Jess says:

    I can completely relate to this story. For some reason, I always end up with the rudest check out reps at Ann Taylor! I will admit that the line is usually very long, especially during their sales, but how hard is it to be polite? They should definitely outlaw gum behind the counter – how rude!!! Just shop online from now on 😉

  2. Erin says:

    Thank you for sharing your story Callie, and welcome to ShopHappens! Hopefully that snarky rep reads this and learns her lesson!

  3. How terrible! I really think you should complain about this or at least inform Ann Taylor about this post. I’m going to assume that it’s not something they train their employees to do. Perhaps they have never been called out and so this behavior continues. Just because the clothes are nice and fit doesn’t mean they can treat customers rudely. I had a similar experience with a store and the District manager actually called me but in the end nothing was done and I haven’t shopped there since.

  4. […] you have read my blogs before, you would know my sentiments towards Ann Taylor customer service. My sister’s birthday was no different unfortunately. As we grabbed item after item, making […]

  5. Ellen says:

    I read this several times and still don’t understand why you think the sales associates were rude. And why does a sales associate need to tell you: “oooh girl, that’s a cute shirt”? Sounds like you were expecting to be treated like a princess and were upset that you weren’t.

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