A few days ago, my mother asked me, “Victoria’s Secret will accept in-store returns for online orders, right?” Thinking that VS operated like most other retailers (such as Gap, LOFT, etc.), I said of course. Why wouldn’t they?
Well, imagine my surprise when she returned home the other day with her purchases still in hand. Apparently, VS does not accept in-store returns for online orders – the unwanted items MUST be sent back in the mail.
This prompted me to investigate. According to the victoriassecret.com website, the return policy at Victoria’s Secret is as follows:
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.
However, this does not give all of the information. According to the return slip, $5.99 will be deducted from my mother’s order when her return is made.
So, let me get this straight…
You won’t accept the return in the store, and you don’t provide return shipping? How is that fair? If the store is inconveniencing customers by making them mail back items that don’t fit or aren’t exactly right, they should at least provide return shipping free of cost. Basically, anytime you make an order from the Victoria’s Secret website, you’re taking a risk that everything will be exactly what you want, otherwise you’ll end up paying out of your pocket. They might as well start charging customers to use their fitting rooms!
What do you think about this issue?