A year or so ago, I gave Wen Haircare a shot. I’d been looking for a good sulfate free option for my shampoo and conditioner, and Wen fit the bill. The testimonials and infomercials really blew me away, so I figured it was worth a shot.
I called the number on the infomercial (mistake #1), paid my $30 for the starter pack, and waited for my Wen to arrive.
And I waited…
Until I saw another Wen Haircare charge on my credit card bill ($100 this time!)… followed by a 90-day supply (a refill, I presume) but still no welcome package in my hands. I had to call and see what the status was.
The Guthy-Renker rep was perfectly pleasant, but did not make me feel better about the situation. Basically, they claimed that the initial package was “lost or stolen” and they would have to send me a new one. They seemed a bit accusatory when they asked why I had not called to follow up, but how was I to know that the package had been sent? I had no confirmation email, no shipment notification, nothing. To blame me, the consumer, was a little off-putting. (However, they did refund me the $100 for the 90-day refill, which was very nice.)
Once I received the Wen, I was very excited to try it out. I carefully read the directions and applied 20 to 25 pumps of the thick conditioner/shampoo from root to tip. (Yes, they actually expect you to pump 20+ times!) The Sweet Almond Mint smelled great and I loved the texture. I let it sit for several minutes, as the directions instructed me to, then began to rinse. And rinse… and rinse some more. As I held my head under the shower head, I realized that so far, most of my time with Wen had been spent waiting and rinsing!
Eventually, I believed I’d gotten most of it out of my hair, so I pumped one more time and ran it through my ends as a leave-in conditioner. (Again, following the instructions.)
I towel-dried my hair, then began blow drying. My hair felt a bit smoother, but I was surprised that it really didn’t look any different, like the infomercial promised. I really and truly expected it to work right away. How disappointing!
I kept using Wen for a few months, expecting my hair to change. I tried using more or less product, different styles and tools, but my hair just wasn’t doing anything different. More often than not, I found my hair to be greasy after half of a day, leading me to believe that I wasn’t rinsing well enough. Normally, I can only shampoo every other day or every third day, so this was a strange feeling.
I was automatically billed another $100 for the next 90-day supply, and I knew I had to cancel. I didn’t LOVE Wen, and I couldn’t justify budgeting $33 a month for something I didn’t love. When I called Guthy-Renker to cancel, they really hard-sold me. I needed them to provide concrete written evidence that they had closed my account and that I would not be billed again for Wen Haircare. After some discussion (but maybe you want to try a different type of Wen, or maybe you need extra styling cream, or this or that…), they finally agreed to close my account and stop charging me. Of course, since I had called to cancel in the middle of a cycle, they still had to bill me one more time, but that was a small price to pay to be done with them for good!
Overall, I don’t think Wen is a BAD product. It just wasn’t for me. I may have benefitted from having a different kind of Wen (they also offer Lavender, Cucumber Aloe, Pomegranate, and Fig), but I just wanted to get out of the Guthy-Renker billing cycle. I thought it was ridiculous that they would continue to send me this stuff faster than I could use it. I’d rather buy it from Amazon, as a friend of mine later suggested. I’d be willing to give it another go, but I’ll never buy anything from Guthy-Renker again.