A few weeks ago, I met up with my BFFs for a movie and dinner. We saw The Help (which was fantastic, by the way – but not as good as the book!) and went to Uno’s for dinner.

It was a lovely day, but I had some personal issues in the back of my mind, so I wasn’t completely into it.

In the parking garage, I had a quick heart-to-heart with one of the girls. She’s the closest thing to a second sister I have – we’ve basically been best friends since first grade. I guess she picked up on how I was feeling and asked about the issue and how *I* was doing. No one had asked me that in a long time, and it was so nice to know that someone cared about me.

I realized during that talk that she is one of those people who will always have my back and always be there for me, no matter what. It was a great feeling and I realized how lucky I am to have someone like that in my life.

When I got home, I thought, “I must do something in return.” I looked through my email and saw a ProFlowers offer. 18 Rainbow Roses for $19.99 (before shipping of course). I was sold. After all was said and done, my order totaled $34.60 – a great price for 18 beautiful roses!

I ordered them and eagerly awaited their arrival on her doorstep. I have always been very happy with my ProFlowers orders, so I was certain they’d be gorgeous.

Imagine my surprise when I got this email:

Dear Erin,

Congratulations, your recent order has been chosen to receive a free upgrade.

The 18 Rainbow Roses you ordered has been upgraded to Two Dozen Rainbow Roses, absolutely free of charge. At ProFlowers we value each and every customer. There are no strings attached, this is our way of showing you we value your business.

Your order will still be delivered on the date you requested, 8/31/2011.

You are a valued customer and we hope to serve you again in the future. Please email us at wecare@proflowers.com, if you need further assistance.


Bill Strauss,
CEO Provide Commerce

I have ordered from ProFlowers before (typically around holidays and birthdays), but I am by no means a frequent buyer. I’m not sure if they had planned to upgrade every order made that day or if I was just lucky. Either way, it’s truly appreciated. My friend definitely deserves those extra blooms, that’s for sure! She must have some good karma working in her favor 🙂

The flowers arrived right on time! I asked her how many there were, and sure enough, two dozen roses were delivered! She was kind enough to share this photo:

Lovely, aren’t they?

Have you ordered from ProFlowers before? What did you think about their service and quality?

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