If you had asked me three years ago my impressions of Havertys Furniture, I would have said it was excellent, highly recommended. In my previous life (at my first condo), I purchased a bedroom set, a couch, and two upholstered ottomans and was really pleased with everything. My sister actually has the bedroom set and couch at her apartment outside of Boston, almost ten years after I bought them, and they are still in great condition.
Recently though, we’ve made a few purchases that are less than satisfactory. My husband and I spent months looking for his ideal leather recliner. It had to fit all of his requirements: comfortable, casual, durable, attractive, and within budget. Needless to say, this was difficult to find and we made several trips to a multitude of stores in search of this unicorn recliner. We were so excited when we found it at Havertys – the Payton recliner – and bought it without a second thought. Not one year later, the leather coloring on the back (where his head rests) has worn in a speckled pattern of a strange orangey-yellow color. How is this even possible? Was the leather badly dyed in the first place? If someone can help explain, please do!
Fortunately, we’d bought the extended protection for this particular piece (we are protective of our leather!) so it was replaced recently, but this definitely soured our opinion of the chair and Havertys craftmanship. I will say that the customer service team did a good job of handling the return though the delivery team was over two hours late with NO notice and no apology – grrr…
However, our bad experience with the recliner pales in comparison to that of a trunk/coffee table I’d bought a few months ago. The Scottsdale Cocktail Table was really pretty online and in person. It served a dual purpose – storing items we didn’t use often like extra pillows and throw blankets, and came in a nice brown distressed finish. Imagine our surprise when it was delivered and after opening and closing a few times, the hinges looked like this:
We immediately returned it, and questioned the description from the Havertys website that this was “hardwood” construction. We understood that the oak veneer would be applied, but assumed (wrongly) that the construction would be made of some sort of actual wood, since the website specifies Asian Hardwoods, whatever that is. This was clearly made of MDF – not even plywood! To charge this much money for something that is made from these subpar materials, and to call them “hardwoods” on the website is shady to say the least.
To be fair, I’ve also purchased two items from Havertys that I really like – the Cleo Accent Chest (no longer available) and the Charleston sectional (also no longer available). These two items have held up well and look nice in our new house.
However, after seeing the quality and workmanship of the cocktail table and leather recliner, I can’t in good conscience recommend Havertys anymore. If you do buy from there, be sure to check – and double check – materials and read all reviews before making your purchase!
What are your thoughts of Havertys? Have you had the same problems I have, or have a better experience to share? Let me know in the comments!